I am an ITIL (Manager) Qualified, PRINCE 2 Experienced Service Designer / Transition Project Manager with experience in Local / National Government and Global Commercial markets. I have had a number of successes in the Strategy, Design, Transition and Delivery of Managed Services. I have comprehensive operational knowledge and experience in the IT, Mobile, Fixed Telephony, Mobile Data, Managed Service and Financial industries. I have experience of Service Design, Strategy, Transition and Implementation in ‘Green Field’ sites for ‘SME’ through to gap analysis and closure within Enterprise level organisations. I have experience of designing service and implementation to an ITIL Framework and knowledge of eTOM methodology on large high profile National and Global contracts. I have experience of managing Service, Project and Business Professionals. Specialties • ITIL / Business Process Development • Customer Requirements Capture • Service Definition and Design • Service Transition / Implementation • Service Product Development • Service Catalogue creation • ITIL Service Support and Delivery • In Life Service Management • Project Management. • Management of Risk KEY AREAS • Local / National Government • Finance • Health • Emergency Services • Telecommunications • Retailread more ...read less ...
family
ubuntu
dogs
business process improvement
google android
consultants network
telecom executives business network
telecom professionals
the enterprise architecture network
Copley High School
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